Privacy Policy
NAX Skincare (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and how we protect it.
Effective
1. Information We Collect
When you shop with us or contact us, we may collect:
- ·Your name, phone number, and email address
- ·Delivery address or pickup preference
- ·Payment information, processed securely through Paystack — we do not store your card or mobile money details ourselves
- ·Order history and product preferences
- ·Messages you send us via WhatsApp, Instagram, or email
- ·Skin type and skincare concerns, if you complete our Know Your Skin Type quiz
2. How We Use Your Information
We use your information to:
- ·Process and deliver your orders
- ·Communicate with you about your order, delivery, or pickup
- ·Respond to questions, feedback, or return requests
- ·Provide personalized product recommendations based on quiz results
- ·Improve our products and services
- ·Send updates about new products, promotions, or restocks, only if you've opted in
3. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Payment information is handled directly by Paystack's secure payment system — we never see or store your full card or mobile money details.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share necessary details (such as your name, phone number, and delivery address) with our delivery riders or courier partners, solely to complete your delivery, and with Paystack, solely to process your payment.
We do not share your information for advertising or marketing purposes with outside companies.
5. Your Rights
You have the right to:
- ·Ask what personal information we hold about you
- ·Request corrections to inaccurate information
- ·Request deletion of your information where reasonably possible
- ·Opt out of promotional messages at any time
To exercise any of these rights, contact us at nax.enterprise9@gmail.com or via WhatsApp.
6. Cookies and Website Data
Our website may use basic cookies to remember your cart, preferences, or quiz results during your visit. This information is used only to improve your shopping experience and is not sold to third parties.
7. Changes to This Policy
We may update this Privacy Policy occasionally as our business grows. Any changes will be posted on this page with an updated date.
8. Contact Us
Email nax.enterprise9@gmail.com, or reach us on WhatsApp or Instagram.