Frequently Asked Questions
Everything customers ask most often. If your question isn't here, message us on WhatsApp — we're happy to help.
Is NAX Black Soap safe for sensitive skin?
Yes, though we always recommend a patch test before full use since everyone's skin reacts differently, especially with a new product.
See the Black Soap →How long does a jar last?
With regular use (once or twice daily), most customers find a jar lasts 4 to 8 weeks depending on the size and how much you use per wash.
Can I use the Luxury Body Butter on my face?
It's formulated primarily for body use, but many customers do use it on the face. If you have acne-prone or very oily skin, we'd suggest patch testing first.
See the Body Butter →Do you offer the whipped shea butter option in every scent?
Yes, whipped texture is available across all three scents (Unscented, Fresh Bloom, Citrus Bloom) and both sizes.
See the Shea Butter →How do I know which pickup location is closest to me?
Pickup is available at Tantra Hills, Labone (weekdays only), and Legon Campus. Choose whichever is most convenient at checkout, then message us on WhatsApp to confirm availability.
Shipping & delivery →Do you deliver outside Accra?
Yes, via our delivery partner. Delivery typically takes 2 to 7 business days.
Shipping & delivery →Do you ship internationally?
Not yet directly through the site, but message us on WhatsApp and we'll arrange it manually. We're also working on a US distributor partnership for the future.
How do I know if a product is right for my skin type?
Take our Know Your Skin Type quiz for a personalized recommendation, or check the skin type suitability section on each product page.
Take the quiz →
Still have a question?
Message us on WhatsApp and we'll get back to you. Monday to Saturday, 9am – 5pm GMT.