Return & Exchange Policy
Because our products are handmade and many are used directly on skin, we handle returns a little differently to keep things fair, hygienic, and honest for everyone.
Effective
Skincare Products
Black Soap, Body Butter, Shea Butter. Due to the personal, hygienic nature of skincare products, we're unable to accept returns or exchanges once a product has been opened or used.
If your item arrives damaged, incorrect, or defective, contact us within 48 hours of delivery with a photo of the issue, and we'll arrange a replacement or refund at no extra cost to you.
Non-Skincare Items
Bottles, Gloves, Massager, Sunscreen, Hangers. Unopened, unused items in original packaging can be exchanged within 5 days of purchase.
Damaged or incorrect items are eligible for a free replacement — contact us within 48 hours of delivery with proof of the issue.
How to Request a Return or Exchange
Message us on WhatsApp, Instagram, or email us at nax.enterprise9@gmail.com with your order details and a photo of the item. We'll respond within 24 hours with next steps.